Refund Policy

Last updated: January 27, 2021

DoremiZone values every customer and works hard to provide customers with an enjoyable experience using DoremiZone products and services. We offer a free trial version for our products, so customers can 'test-drive' before deciding to purchase.

It's because of this 'try-before-you-buy' system that DoremiZone provides a 7-day money back guarantee for all its products. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.

Accepted Circumstances

DoremiZone offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.

Improper Purchase

Purchase of a product for the wrong device. To be specific, you wanted to buy a product for Windows, but you bought the Mac version. In this case, purchase the right product. After that, contact us for a refund for the wrong purchase.

Duplicate Purchase

You accidentally made a duplicate purchase of the same product, we’ll gladly provide a full refund for the duplicate purchase(s).

Technical Issues

There is a technical problem with the product that we cannot resolve after becoming aware of the issue after 30 days.

Reluctant Renewal

For the monthly subscribers, auto-renewal fees can be refunded within 15 days of the auto-renewal.

Circumstances of No Refund

General Statements

General Statements that are not an actual complaint. For example, "It’s not what I thought", "It didn’t function as expected," or "I can’t use this." If you do not understand how the product works, please ask your questions to our Support Team at [email protected]

Change of Mind

For instance, purchasing the product, accessing it, but then refusing to use it, with comments like "I changed my mind," "I don’t want it now", "It is not what I need," etc. is not an acceptable reason for a refund request.

Customer Refuses to Accept Support

A refund request due to technical trouble, with the customer refusing to cooperate with the DoremiZone support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the DoremiZone support team.

Bundle

A refund request for part of a bundle. DoremiZone cooperates with a third party payment platform which does not support any partial refund within an order; whereas, DoremiZone may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle's guarantee period.

How to Request a Refund?

If your purchase meets the guidelines above, you can send your refund request at [email protected] Our support team will reply within 24 hours. As part of your request, be sure to include the order number, email address, and any specific examples or details you might have. Screenshots are welcome!

How Long Does a Refund Take?

Refunds are processed using the payment method that used to make the original purchase. Usually, a refund takes 1-3 days but may take up to 7 days for certain payment methods.

Once the refund is issued, you will receive a refund confirmation email. Please be patient.